Software Distribution Specialist

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Employer: confidential
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.02.2019
    Remote work: On-site
    Requirements

    o College degree in IT.
    o Minimum 2 years IT professional experience
    o Experience with software deployment tools (e.g. IBM BigFix, Microsoft System Configuration Manager – SCCM)
    o Language skills: English – medium -> advanced
    o Basic programming skills
    o Quick learner
    o Organizational, multi-tasking and prioritizing skills
    o Ability to meet strict deadlines
    o Ability to apply and build appropriate knowledge skills and experience
    o Able to contribute to strategic thinking
    o Ability to work unsupervised and be proactive
    o Ability to work both independently and as part of a team
    Nice to have:
    o Knowledge of ITIL best practices
    o Database and Scripting knowledge
    o Knowledge of Mobile Device Management solutions
    o Previous experience in similar roles"

    Responsibilities

    • Integration of the Software Packages into the Software Deployment Tool
    • Software Deployment - Electronic Deployment (across the network) and installation of workstation software packages and/or other content from a central deployment point using deployment and installation tools with minimum or no end user intervention.
    • Security Patch Management for Microsoft Products - Electronic deployment of the security patches released by Microsoft each month (for Microsoft products)
    • Follow, maintain and improve the processes and procedures defined for the project assigned
    • Maintenance of the Software Deployment Infrastructure
    • Reporting and Documenting
    • Participate in regular internal and external (Customer) status meetings
    • Ensures the service level agreements for the production environments are met by executing the deployment activities according to the agreed time schedule
    • Level 2 Support - is comprised of technical support specialists, not residing at the Service Desk, who can resolve problems beyond Level 1 and Level 1.5. The company defines Level 2 as having Level 1 problem determination skills, plus problem source identification and problem analysis skills. Level 2 support personnel may provide support remotely or locally and includes the following responsibilities:
    o Solve the remainder of the problems not solved at Levels 1 or 1.5, short of defects in products
    o Document actions in the record
    o Perform root cause analysis when required
    o Work with vendors (as appropriate) to resolve problems
    o Assist in the use of supported products
    o Recommend process and tool improvements
    o Contact other support groups/organisations as required
    o Interface with other systems, networks, and operating system environments
    o Route to other levels of support as required
    o Provide documentation and training for Level 1 and Level 1.5 support if applicable
    o Communicate with other levels of support via telephony, client chat tools or the company's tools, ticketing system, emails
    o Create and implement change requests for incidents/problems as needed

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