Software Distribution Specialist
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Employer: | confidential |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 12.02.2019 |
Remote work: | On-site |
o College degree in IT.
o Minimum 2 years IT professional experience
o Experience with software deployment tools (e.g. IBM BigFix, Microsoft System Configuration Manager – SCCM)
o Language skills: English – medium -> advanced
o Basic programming skills
o Quick learner
o Organizational, multi-tasking and prioritizing skills
o Ability to meet strict deadlines
o Ability to apply and build appropriate knowledge skills and experience
o Able to contribute to strategic thinking
o Ability to work unsupervised and be proactive
o Ability to work both independently and as part of a team
Nice to have:
o Knowledge of ITIL best practices
o Database and Scripting knowledge
o Knowledge of Mobile Device Management solutions
o Previous experience in similar roles"
• Integration of the Software Packages into the Software Deployment Tool
• Software Deployment - Electronic Deployment (across the network) and installation of workstation software packages and/or other content from a central deployment point using deployment and installation tools with minimum or no end user intervention.
• Security Patch Management for Microsoft Products - Electronic deployment of the security patches released by Microsoft each month (for Microsoft products)
• Follow, maintain and improve the processes and procedures defined for the project assigned
• Maintenance of the Software Deployment Infrastructure
• Reporting and Documenting
• Participate in regular internal and external (Customer) status meetings
• Ensures the service level agreements for the production environments are met by executing the deployment activities according to the agreed time schedule
• Level 2 Support - is comprised of technical support specialists, not residing at the Service Desk, who can resolve problems beyond Level 1 and Level 1.5. The company defines Level 2 as having Level 1 problem determination skills, plus problem source identification and problem analysis skills. Level 2 support personnel may provide support remotely or locally and includes the following responsibilities:
o Solve the remainder of the problems not solved at Levels 1 or 1.5, short of defects in products
o Document actions in the record
o Perform root cause analysis when required
o Work with vendors (as appropriate) to resolve problems
o Assist in the use of supported products
o Recommend process and tool improvements
o Contact other support groups/organisations as required
o Interface with other systems, networks, and operating system environments
o Route to other levels of support as required
o Provide documentation and training for Level 1 and Level 1.5 support if applicable
o Communicate with other levels of support via telephony, client chat tools or the company's tools, ticketing system, emails
o Create and implement change requests for incidents/problems as needed
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