Software Deployment Specialist

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- College degree in IT.
- Minimum 3 years IT professional experience
- Experience with software deployment tools (e.g. IBM BigFix, Microsoft System Configuration Manager – SCCM)
- Language skills: English – medium -> advanced
- Basic programming skills
- Quick learner
- Organizational, multi-tasking and prioritizing skills
- Ability to meet strict deadlines
- Ability to apply and build appropriate knowledge skills and experience
- Able to contribute to strategic thinking
- Ability to work unsupervised and be proactive
- Ability to work both independently and as part of a team

Nice to have:
- Knowledge of ITIL best practices
- Database and Scripting knowledge
- Knowledge of Mobile Device Management solutions
- Previous experience in similar roles

- Integration of the Software Packages into the Software Deployment Tool
- Software Deployment - Electronic Deployment (across the network) and installation of workstation software packages and/or other content from a central deployment point using deployment and installation tools with minimum or no end user intervention
- Security Patch Management for Microsoft Products
- Electronic deployment of the security patches released by Microsoft each month (for Microsoft products)
- Follow, maintain and improve the processes and procedures defined for the project assigned
- Maintenance of the Software Deployment Infrastructure
- Reporting and Documenting
- Participate in regular internal and external status meetings
- Ensures the service level agreements for the production environments are met by executing the deployment activities according to the agreed time schedule
- Document actions in the record
- Perform root cause analysis when required
- Work with vendors (as appropriate) to resolve problems
- Assist in the use of supported products
- Recommend process and tool improvements
- Contact other support groups/organizations as required
- Interface with other systems, networks, and operating system environments
- Route to other levels of support as required
- Provide documentation and training for Level 1 and Level 1.5 support if applicable
- Communicate with other levels of support via telephony, client chat tools, ticketing system, emails
- Create and implement change requests for incidents/problems as needed