Remote Technical Software Support Specialist (Italian)

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- Basic MS Windows Sever and UNIX administrative knowledge (installation, create/modify users, manage system settings and services)
- General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/sw error)
- Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit)
- Basic Networking knowledge
- Advanced / fluent in English and Italian
- Beside those mandatory requirements, more languages as German, French, Spanish or with other European languages is appreciated
- Strong communication skills (oral and written)
- Excellent problem solving skills; logically and analytically minded
- Having the desire to tackle complex problems
- Exceptional motivation to develop a deep technical career
- Team collaboration
- Ability to perform under pressure
- Ability to multi-task
- Willingness to learn
- Willingness to travel

Nice to have:
- Nice to have skills for support of ESS (Lotus) products
- Experience with the Notes & Domino and / or Sametime and / or Connections Product environment
- Client Operating system knowledge (Windows 7,8,10 and / or Apple Mac)
- Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.)
- General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands)

- Resolve software related technical service requests
- Provide Level 1 remote technical support for client's software products
- Analyze problems/situations, understanding problem impact on client business
- Perform software problem determination, problem source identification, and develop action plans to resolve software problems utilizing a range of tools, techniques, knowledge bases, and processes
- Perform problem situation management and end-to-end problem ownership
- Maintain positive client relationships even in severe and pressurized situations
- Contribute to high client satisfaction by meeting contractual obligations and customer expectations
- Engage next level of support where required and work together with global Level 1 and Level 2 Technical Support Teams