Product Manager, VCC

Human Direct focuses on creating innovative recruitment solutions to deliver memorable experience for developers and their future employment.
Our winning solutions start with having a technical team empowered to make change and even to provide a more engaging software developer experience.
We act globally, we have open positions to all levels from graduate trainees to senior management in Europe and USA.

We are a professional IT Recruitment team focusing first on human choices. Our approach is different for an IT recruitment agency. We care about the choices every developer makes for his/her own high growth.
In the recruitment model we set strategies that can improve the quality of the hiring and on-boarding processes,adding significant value to innovative businesses. We value most human relationships that we are trying to create during the tech recruitment.

Our experience is beyond the recruiting service, it’s about human approach.

5 or more years relevant Product Management experience
Thorough Call Center and Contact Center product technical knowledge
Proven track record of prioritizing and delivering results within an entrepreneurial, fast-paced environment
BS/MS in Computer Science /Electronics Engineering, MBA will be a plus.
Agile development methodology, specifically in product owner role, with proven expertise in managing product or service life cycle.
Strong understanding of customer care technologies, inbound and outbound voice, multi-channel.
Have a good understanding of Social media and SMS as contact center transactions.
MBA or 5+ years-related Product Management and Business Development experience.
Good communications and presentation skills, assertiveness and the ability to take discussions and open issues to closure by working with local and remote teams.
Have a high degree of empathy and crave to deeply understand the customer.
Superior written and oral communication skills.

Know the Call Center and Contact Center Services market. Gain insight into prospects wants and business needs. Identify the problems that are the most critical for potential customers and develop solutions to fit.
Partner with business leaders to define Go to Market strategy and execute the plan.
Manage vendor relationships and assist with contract negotiations.
Understand customer and market needs to assist on the product vision, strategy, and ability to assist in managing and communicating the product road map.
Accountability for new product release and operational readiness including defining features and benefits.
Accountability for new product feature handover and training.
Delivering to deadlines and agreed timelines for product development projects.
Drive the creation of business cases for new products.
Spearhead key/critical cross-functional initiatives for product development, launch and on-going life-cycle management.
Act as point of first reference for all product related inquiries and work collaboratively with business leaders to address any issues that may arise.
Promotion of new products.
Monitor the competition. Understand how to position our products against key competitors.
Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product.
Champion various product enhancements to keep our services relevant in the marketplace.

With over 40,000 business customers subscribing to more than 650,000 services, our client has become the industry’s leading provider of unified communications and collaboration (UCC) services in the cloud for small and medium businesses and mid-market and distributed enterprises. They deliver a broad suite of UCC services to in-office and mobile devices spanning cloud telephony, virtual contact center and virtual meetings through a proprietary unified Software as a Service, or SaaS, platform. They hosted VoIP communications free companies from the burdens of outmoded on-premises systems that thwart productivity and drain profits. Our client's flexible, scalable cloud solutions combine ease of use and management simplicity with rigorous security, compliance and reliability.

The mission of the Product Manager of Call Center and Contact Center services is to successfully develop, launch, and manage product offerings associated with our Call Center and Contact Center portfolio.

Benefits:

Highly competitive salary
3rd Pillar Private Pension
Private Life Insurance, and Healthcare
Gym membership amongst other
Opportunity to work for a multinational company