German & English Customer Support
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Employer: | EVERIENCE Romania |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 17.02.2017 |
Remote work: | On-site |
EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back-office activities within our specialization
Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.
Spoken languages: fluent German and English.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts
-1st level IT support for Decathlon's employees
-Classic Hardware (PC, monitors, printers)
-Specific Hardware (cash tills, card printers)
-Office tools and apps (OS W7, Open office, Gmail)
-Networking (Lan, Wan)
-Local applications (stores.com)
-Identifying, handling and solving the requests
-Identifying and escalation of Massive Incidents
-Backlog follow-up
- Demonstrate excellent customer service at all times
Schedule: Monday to Friday + 1 Saturday and 1 Sunday /month (maybe 2 ), shifts - No nights
Support languages: French, English, Romanian, Russian and German
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