Analyst Support with French and English

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Angajator: Inetum Romania
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 15.06.2018
    Remote work: On-site
    Scurta descriere a companiei

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Cerinte

    Experienta in suport tehnic nivel 1 sau nivel 2
    Experienta in Accounts Payable, Accounts Receivable reprezinta un plus
    Experienta de lucru cu aplicatii financiare (SAP, Oracle, Peoplesoft, etc)
    Capacitate de a relationa cu clientii
    Engleza, franceza avansat
    Excel nivel mediu
    SQL reprezinta un plus
    Persoana analitica, organizata, atenta la detalii

    Responsabilitati

    Rezolvarea cererilor primite prin intermediul sistemului de ticketing
    Escaladarea ticketelor catre echipa tehnica
    SLA-termen de a rezolva ticketele de 48 h
    Oferirea unui feedback catre client dupa inchiderea ticketului
    Statistica de tincketing pentru a valida si descrie activitatile realizate
    Gestiunea incidentelor
    Raportarea lunara a activitatii catre Paris, si raportare saptamanala catre Bangalore
    Rezolvarea cerintelor care consta in analiza si cautare in baza de date
    Mentinerea documentatiei la zi
    Comunicarea cu clientul se face in engleza si franceza


    Alte informatii

    Bonuri de masa
    Asigurare medicala, clinica privata
    Posibilitate de cursuri limbi straine sau certificari
    Mediu tanar, dinamic, international
    Posibilate de dezvoltare profesionala

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