Customer Service Specialist

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Employer: Unilever
Domain:
  • Customer Support - Client Service
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 18.02.2017
    Remote work: On-site

    JOB SUMMARY

    • Centralize the relationship with customers for the order to cash process (orders, deliveries, returns, escalated claims and overdues) and solve any issues to achieve the objectives fixed in terms of service and receivables
    • Alongside Sales, service as a single point of contact for the company
    • Manage the proactive customer care processes
    • Manage proactive communications (e.g. stock issues, range reviews)

    KEY REQUIREMENTS

    • Previous experience on a similar position
    • Advanced communication skills
    • High level of computer literacy and numeracy skills:
    • Proficient in Excel
    • Application level of IT skills with particular depth of knowledge of the use of the SAP, MS-Office applications
    • Fluency in English

    Locuri de munca Customer support - Client service »
    Locuri de munca Unilever » ( 0 )

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