IT Support Specialist French/German

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

MANDATORY SKILLS:

- Fluency in French OR German & English (both written and verbal)
- Willingness to work in shifts 24X7
- Good General IT Knowledge
- Very good analytical skills
- Excellent communication and listening skills (both written and verbal)
- Strong communication and teamwork skills
- Ability to multi-task

NICE TO HAVE SKILLS:

- Proven IT education or 1 year job experience in customer support
- Proven remote support know-how (patches etc.)
- Customer facing experience
- Telephone skills with good voice tone and pitch articulation and overall speech quality

- Providing remote technical software & hardware support to clients;
- Follow service desk procedures;
- Analyzing situations, responding to client queries, providing timely resolutions to client issues;
- Logging all related activities for each customer query and handling client data securely;
- Employing client ‘s standard support delivery methodologies and tools;
- Performing in international software support delivery processes and environments;
- Respond to requests for technical assistance in person, via phone, electronically;
- Performing problem management and end-to-end problem ownership;
- Track and route problems and requests and document resolutions;
- Make sure the process conformity and SLAs are accomplished.

BENEFITS:

- Motivating salary;
- Good working environment;
- Medical insurance;
- Annual team building;
- Trainings and certifications.