Network Operations Center (NOC) Engineer

Human Direct focuses on creating innovative recruitment solutions to deliver memorable experience for developers and their future employment.
Our winning solutions start with having a technical team empowered to make change and even to provide a more engaging software developer experience.
We act globally, we have open positions to all levels from graduate trainees to senior management in Europe and USA.

We are a professional IT Recruitment team focusing first on human choices. Our approach is different for an IT recruitment agency. We care about the choices every developer makes for his/her own high growth.
In the recruitment model we set strategies that can improve the quality of the hiring and on-boarding processes,adding significant value to innovative businesses. We value most human relationships that we are trying to create during the tech recruitment.

Our experience is beyond the recruiting service, it’s about human approach.

Must Have Skills:

Associates degree or equivalent technical training
1+ years of NOC experience
Experience in a 24 x 7 x 365 environment
Strong process and documentation background
Excellent written and verbal communications skills
Strong background and understanding of voice and data protocols
Demonstrated proficiency in trouble shooting, analyzing and problem solving
Experience with managing and monitoring a multi-site enterprise environment
Proven ability to multi-task and work within a fast paced environment
Good understanding and experience with Linux/Unix platform system administration

Additional Experience:

Experience with a scripting language is a plus
Database experience (MySQL/MSSQL) is a plus
Strong Unix/Linux administration skills is a plus
Windows administration skills is a plus
Experience with a VoIP platform and familiarity with SIP protocol is a plus
Experience with a SOX compliant environment is a plus

Ensure standard operating procedures are maintained and executed
Record trouble tickets and assign based upon urgency and issue
Perform ticket management
Analyzes alarms and trouble indicators to identify problem areas and escalate to appropriate parties
Ensure the continuous availability of all services
Managing, coordinating, and communicating all network maintenance/events
Maintain communication with all carrier partner NOCs and account management teams
Must take initiative and be proactive in taking on responsibility learning new products and procedures.
Data center tasks including racking, cabling, etc.
Perform other duties as assigned

With over 40,000 business customers subscribing to more than 650,000 services, our client has become the industry’s leading provider of unified communications and collaboration (UCC) services in the cloud for small and medium businesses and mid-market and distributed enterprises. They deliver a broad suite of UCC services to in-office and mobile devices spanning cloud telephony, virtual contact center and virtual meetings through a proprietary unified Software as a Service, or SaaS, platform. They hosted VoIP communications free companies from the burdens of outmoded on-premises systems that thwart productivity and drain profits. Our client's flexible, scalable cloud solutions combine ease of use and management simplicity with rigorous security, compliance and reliability.


Benefits

Highly competitive salary
3rd Pillar Private Pension
Private Life Insurance and Healthcare
Gym membership amongst other
Opportunity to work for a multinational company