Customer Support Specialist with Spanish & English

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Angajator: Lugera & Makler
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.05.2017
    Remote work: On-site
    Scurta descriere a companiei

    ...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
    also good-looking!...

    This is in a nutshell the Lugera team in Romania.

    A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

    We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
    We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
    “WE CAN DO IT!”

    And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

    Everyone who applies for a Lugera job is officially a citizen of our republic!

    Cerinte

    Ability to write and speak fluently, clearly and concisely in English
    Previous customer support experience is an advantage
    Excellent problem solving abilities
    Empathetic and can communicate in a caring and friendly manner
    Strong time Management skills and motivation to exceed expectations
    Enjoy working in a fast paced environment
    Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    Strong team spirit with passion and drive to help users and deliver the best in customer service.

    Responsabilitati

    Deal with members’ email queries promptly and efficiently, in accordance with company procedures
    Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
    Interact with a diverse customer base
    Input and access data on multiple systems
    Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers
    Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings
    Perform all duties in an efficient, professional and courteous manner at all times
    Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
    Pursue personal development of skills and knowledge necessary for the effective performance of the role
    Look at opportunities to make changes and improve the processes where possible
    Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
    Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings
    Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures.

    Alte informatii

    Lugera & Makler is recruiting Customer Support Specialist with English, Italian, Spanish and French for Voxpro, Ireland's largest international provider of customer experience, technical support and sales operations solutions. Voxpro designs and delivers a range of business services for and on behalf of its partners, such as multilingual customer experience and technical support, trust and safety, risk and fraud activity, social media management, sales, analytics and harnessing product insights.

    The company delivers a premium customer support experience to customers in over 32 countries internationally. Voxpro works with partners who evolve from disruptive tech start-ups to global giants, helping them to scale internationally and to deliver a beautiful customer experience to their customers with every interaction.

    Voxpro's success is down to their talented and passionate people. Voxpro consists of almost 2,000 like-minded souls joining from over thirty nations across the globe who provide businesses with premium multilingual support solutions 365 days a year. Their creativity and hunger delivers compassionate, clever and robust solutions to some of the most visionary companies in the world.

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