Customer Service Representative @ Honeywell

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

The Customer Service Representative is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs.

Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.

• at least 1-3 years customer service experience;
• English – advanced level;
• experience in international order processing and logistics;
• good PC skills with the willingness to learn new program;
• Experience with ERP (pref SAP);
• strong team player, open to feedback;
• strong interpersonal communication skills and are highly customer focused and responsive;
• work proactively and organized;
• stress resistant and positively minded;
• motivated and flexible person capable of taking initiative;
• attention to detail;

The Customer Service Representative is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs.

Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.


• Order entry, shipping and invoicing
• Handle incoming calls or inquiries from prospective customers or clients
• Transfer customer calls to appropriate staff
• Provide customers with general product and service information.
• Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SF.com
• Follow-up on outstanding customer inquires
• Assist customers effectively by solving customer disputes
• Completing supporting paperwork
• Interface with logistics service providers to ensure seamless shipping and delivery to customers.
• In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment. Information required for smooth transition are : determine shipping company, best applicable incoterm, route/leadtime etc
• Reporting (end of month/OTTR)
• Set-up of new customers in SAP and update existing records where needed
• Research billing issues
• Issuing credit and debit notes
• Assist sales and marketing with sample dispatch
• General administrative support (sending out invoices, filling in document templates, …)
• Keep records of customer interactions (for instance, by using Services for Object)
• Process documentary credit orders (L/C, D/A, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
• Contact banks, authorities, consulates, concerning export and import completion or status of documents
• In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment. Information required for smooth transition are : determine shipping company, best applicable incoterm, route/lead-time etc
• Reporting (end of month/OTTR)
• Request for material set-up
• Extracting customer specific data to assist sales
• Providing data required for commercial decisions (such as VAT, duty, incoterms)
• Maintain on-time delivery and reason codes
• Foster relationships with internal and external customers
• Be the prime contact for audit related queries