2nd Level ITMS Engineer
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Employer: | Ericsson Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 07.03.2017 |
Remote work: | On-site |
At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.
Requirements
Core Competences:
•Knowledge of Managed Service Telecom Operations Practice
•Presentation & Communication Skills
•Knowledge sharing
•Problem Solving and strategic thinking
•Ericsson Knowledge
•Language Skills
•Delivering Results & Meeting Customer Expectations
•Analyzing
•Working with People
•Creating & Innovating
•Applying Expertise and Technology
Minimum Qualifications & Experience Requirements:
•At least 3 years experience with client- server application
•BMC knowledge is a plus
•Basic networking skills
•Javascript knowledge is a plus
•ITIL Foundation is a plus
•Linux/Windows knowledge and DB knowledge required
Job Summary
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Responsibilities & Tasks
•2nd Level Assurance Support Activities
•2nd Level Incident Management
•Problem Management
•System Administration
•2nd Level Billing Operations
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