On-site Technical Support Analyst - NTT DATA Services

Requirements

• Excellent customer service skills
• Knowledge of basic LAN network cable management
• General infrastructure understanding (networks, servers, AD etc.)
• Familiar with general usage Microsoft Office
• Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)
• Windows 7 Operation and configuration knowledge

Basic Qualifications:

• 2-4 years of relevant experience
• Strong knowledge of Windows operating system environment.
• Solid customer interaction skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Position Functions or Responsibilities:

• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system