Helpdesk Operator Part-time

As a provider of internal IT services for METRO GROUP, METRO SYSTEMS Romania provides specialized consulting to retail companies in all aspects of IT, develops specific solutions along the full value chain and provides a powerful IT infrastructure with a team of over 900 IT professionals.

Good knowledge of Microsoft Windows Operating Systems and Microsoft Office suites;
Experience with installing, configuring and repairing Microsoft Windows Operating Systems;
Experience with troubleshooting computers and laptops;

High interest in continuous learning and development (new tools, technologies, methodologies)
Ability to communicate and collaborate efficiently
Ability to understand and prioritize the needs of the customer
Willingness to take over different roles in international and cross-functional teams
Self-motivation to achieve consistently high quality results
Ability to think out of the box and challenge the status quo
Openness to share knowledge and best practices with the team
Ability to use simplicity in complex projects
Good command of English, both spoken and written

Take over, register and solve user requests or incidents via various communication channels;
Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status;
Deploy & configure computers, software and related IT equipment, following the internal predefined procedures;
Maintain the Asset Inventory database up to date in term of hardware & software changes;
Check, execute and monitor incidents received from internal customers by HPSM or phone: redirect, review and close tickets by finding positive solutions to problems;
First level support in troubleshooting (in the office or remote) of operating systems, network connections, printing systems, standard and corporate Metro Group applications;
Perform network and computers virus detection to stop or eliminate them;
Provide constructive responses in order to improve the relationship with the internal employees (customers);
Follow the evolution of the equipment sent to service and test equipment upon return;

Opportunity to learn and work with a variety of technologies
Multicultural, Agile environment that encourages new ideas and innovation
Part-time
Lunch tickets
Medical subscription
Life insurance
Minibus transfer for the daily commuting to work
Free Bookster account
And…fresh orange juice, free coffee, fresh fruits