Learning & Development Assistant with French and English

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Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

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Angajator: Conduent
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 01.06.2017
    Remote work: On-site
    Scurta descriere a companiei

    Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

    Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

    Cerinte

    Requirements:

    • Bachelor’s degree
    • Advanced in French and English, both written and spoken;
    • Experience in customer service environment, providing exemplary customer service to individuals and organizations.
    • Time management, organizational skills and detail oriented
    • Interpersonal communication skills
    • Enthusiastic & positive minded.
    • Proficient in all Microsoft Office applications and other system applications.
    • Ability to work independently and within a team.

    We are looking to fill this position as soon as possible. Please apply only in the nature specified.

    We thank everyone for applying, however only successful candidates will be contacted for an interview.

    Responsabilitati

    The Learning & Development Assistant will be responsible for organizing and supporting learning events as requested by clients. The individual will be required to produce learning event/session deliverable on time

    Primary duties and responsibilities

    • Provides direct support to the Learning and Development Co-ordinator and Course Owner.
    • Answers routine inquiries regarding training courses and schedules within agreed SLA
    • Compiles data for analysis and reporting and may perform routine analyses
    • Updates processes/ work instruction/ job aids as required
    • Provides back-up as needed for all other team members as assigned
    • Usage of a defined delivery process and tool set to provide consistent service to customer
    • Adapts Xerox and standard processes to customer needs based upon defined course/ session scope
    • Creates Subjects, Offerings and Programs on Learning Administration System (XLAS, CW)
    • Assists and supports program managers with additional relative tasks
    • General office administration and data entry duties
    • Has the ability to coordinate issues proactively, accurately assess and answer general learner and program manager queries
    • Manages learning and development tools, feeds and updates relevant data in the systems, maintains databases and records

    Specific Duties and Responsibilities

    • Database management / Training entry (end to end process: creation to evaluation)
    • Co-ordinates and organizes meetings and events including booking of venues, travel arrangements, invites delegates, arranges hospitality and equipment requirements, prepares presentations and reports
    • Liaises with the course owners and sites
    • Organizes logistic requirements prior to all training sessions including: booking rooms and AV equipment, ordering catering, ordering printing and materials
    • Sends invites, reminders and pre-course work via various systems (XLAS, LMS, Outlook, etc)
    • Handles enquiries and requests from vendors, program managers and participants in relation to cancellations, registrations, and updates
    • Manages internal queries through LAS
    • Updates information in LAS, LMS and Excel spread-sheets
    • Cancels or moves employees’ training courses
    • Checks to see if an employee is suitable for the course that they want to attend
    • Emails confirmations to employees, managers and course owners
    • Payments & Invoicing
    • Reporting

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