Team Lead Support - French advanced

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

Manages the activity of his/her team
Ensures and controls compliance with procedures and commitments.
Analysis of different variables before establishing the production schedule
Control the implementation of the production schedule
Anticipates and anticipates call volumes to determine that production matches needs
Controls the processes that drive production and is a force for proposal
Alerts management

People management:

Monitoring the work of his/her team every day
Disseminates procedures and instructions to employees
Gives meaning to strategic orientations and decisions to employees
Position itself as the referent of the team in terms of procedures and context / Business know-how
Informs the Collaborator of these axes of improvement / sets individual or collective objectives
Initiate team meetings
Responsible with the difficulties and demands of its employees in terms of evolution
Responsible with the progress of its collaborators/ stakeholders
Informs the employee of these areas of improvement / sets individual objectives
Delegates missions to collaborators
Stimulates the motivation of his/her team

Metrics:
Calculates SLAs
Analyzes all statistics
Implement the Action Plan

Soft Skills:
Synthesizes relevant information
To be able to interact with interlocutors of different levels
Excellent communication skills, team leader spirit, pedagogue
Ensures knowledge capitalization and updating

Benefits:
• Interesting salary conditions
• Undetermined period of contract
• Career plan (professional, academic and financial)
• Medical insurance
• Official trainings and certifications
• English, French, soft skills trainings
• Lunch tickets
• Yearly professional evaluation
• Financial benefits based in the company partnerships
• Professional and friendly working environment
• Professional infrastructure
• Join a multinational team