Export Customer Service Representative with English and French
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Employer: | SalesConsulting |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 05.01.2017 |
Remote work: | On-site |
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
Requirements:
- You have some years of experience in an internal sales function – preferably for the export market
- You are familiar with export documentation
- You have excellent English language skills and a very good knowledge of French, both written and spoken. Additional languages are an asset
- You are very customer- and result- oriented and you work organized according to the priorities and disciplined following the companies procedures & guidelines
- You are a self-starter but also a strong team player
- You learn quickly and absorb new concepts, terms & vocabulary
- You have good IT skills (you can work with outlook, excel, word)
Our offer
- A challenging job in a an international environment
- A thorough training and coaching
- A dynamic, young team for an established company where initiative is highly appreciated and stimulated
Responsibilities:
- You act as the first point of contact to customers for the Export market (Africa / Middle East) handling complaints and information on order status, product availability, basic technical info and product information
- You manage your calls and you remain client-friendly at all times acting proactively and providing high-quality information and advice
- You enter the orders received for your area in a precise, correct and timely manner on the ERP System (JDE/Oracle) and follow up where necessary
- You follow up on newly received e-mails and faxes, you sort them according to their level of priority and you process urgent communications (both written messages and phone calls)
- You support the country-, area-, sales manager or Team leader with administrative support where needed
- You are resilient, flexible and calm under pressure
- This function may require you to work until 6 PM Romanian time
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