Primary Technical Support with Hungarian, Bucharest

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- Bachelor’s Degree with 2-4 years of work experience or Post-Secondary technical school with 4-5 years of work experience
- Fluency required in English and Hungarian
- Min. 1 year Technical Support, Sales and/or customer service experience required
- Previous Call-Center experience desirable
- Working electrical knowledge essential
- Demonstrate a flair & understanding of customer support issues
- Demonstrate flexibility and an ability to learn quickly
- Excellent problem solving abilities and aptitude to understand and explain technical information
- Proven ability to work towards individual and team targets
- Excellent interpersonal, communications and time management skills
- Ability to develop and maintain customer rapport
- Strong verbal and written communication skills are required

- Provide 1st level technical support pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) telephone and electronic to customers and partners
- Assure a proper escalation to the 2nd level support team, when necessary
- Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs
- Escalate customer issues to Service Team to provide on-site support as required
- Issue quotations in accordance with customer requests and required standards: cross references, configuration, mix of products in cooperation with countries representatives
- Provide support to the customers for product replacement, troubleshooting and technical complaints
- Complete documentation and follow up on all commitments and customer details
- Actively create/modify knowledge database and review FAQ’s
- Collaborate with Marketing on new product launches
- Provide relevant product training to other team members
- Ongoing proactive research and learning about new products, technologies and applications
- Participate in the interaction centre’s continuous improvement process
- Liaise between customers, After-Sales and Marketing regarding Product Quality Returns