Order Management Specialist for UK partners- HP Enterprise

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Angajator: ManpowerGroup Romania
  • Vanzari
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 04.02.2018
    Scurta descriere a companiei

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.


    For our client HP Enterprise we are looking for a brilliant Order Management Specialist with English

    -Degree level education
    -Experience in customer interaction
    -Experience in working with multiple countries/sub- regions at a high level of complexity
    -Fluency in English
    -Fluency in supported country’s language– where applicable medium/advanced Microsoft Office tools knowledge
    -Customer oriented – keep always a customer focus
    -Team spirit
    -Flexibility and adaptability
    -Strong analytical skills
    -Ability to work and multitask under pressure
    -Deliver quality outputs
    -Able to work independent with limited external help


    -Manages customer backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
    -Provide backlog analysis and summary report to customer and account team if and when required
    -Manages all claims, exceptions and special requests in the area of OTC
    -Coordinates customer’s change requests
    -Ensures all orders are invoiced and closed in the systems
    -Keeps the volume of financial disputes to a minimum and actively works to closing as soon as possible them once they appear
    -CSR/CAA is the first & unique point of contact of the customer for all questions, information & requests regarding the orders in process & the claims
    -Provides consultancy and guidance to the account team on Order to Cash processes and policies
    -Confirm order is processed to customer for manual orders
    -Ensures all direct customer inquiries are acknowledged within 4 hours, including “status update of no-status-update”