Team Leader with English and French

UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

• Minimum 2 years relevant experience in a Travel environment (Agency/Airline)
• Prior Contact Center experience
• Fluent in English and French
• Strong interpersonal and team working skills
• Proficient in Excel and Word
• Communication & Influencing skills

• Attract, nurture, motivate and retain the right people
• Communicate all necessary information for the team members to perform their tasks and duties
• Develop and maintain incentive program for team members
• Motivate and build the skills of the team
• Provide feedback to each team member to ensure adherence to quality requirements
• Ensure processes and policies are followed
• Ensure issues are escalated and tools and resources are available for agents to fulfill their jobs
• Create and maintain shift plans
• Identify areas for improvement in processes & informs the management to obtain approval to implement change

• Training sessions provided by Company & Client
• Attractive work environment within a dynamic team
• Motivating salary package based on personal achievements
• Career development within a multinational company