Quality Coach with English and French

UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

• Fluent in English and French
• Minimum 2 years relevant experience in a Travel environment (Agency/Airline)
• Prior Contact Center experience
• Experience in the field of quality monitoring.
• Coaching experience
• Training experience and/ or adult teaching experience is a definite asset
• Proficiency with MS Word, MS Excel, PowerPoint and Outlook.
• The ability to be a team player
• An energetic and enthusiastic attitude
• Post-secondary education or equivalent.

• Performing quality monitoring for voice and non-voice transactions
• Mentoring program
• Development and implementation of quality assurance control points
• Aids in new hire training
• Ensures that maximum quality is being achieved at all times
• Assist the business by taking inbound calls as per service level requirements
• Regularly update own knowledge of new products and procedures.
• Prepare for and deliver regular coaching sessions focused on quality of calls and performance metrics
• Coaching agents on an individual level

• Training sessions provided by Company & Client
• Attractive work environment within a dynamic team
• Motivating salary package based on personal achievements
• Career development within a multinational company