Service Enablement Reporting Engineer

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

Technical Requirements:

• Business intelligence, analytics, big data, etc. prior exposure
• Previous experience in optimizing and automating manual reports
• BMC Remedy Suite / ITSM knowledge
• SAP Business Objects and/or SAS
• PHP, Javascript programming languages +HTML, CSS
• SQL, MySQL
• Excel-VBA, VBScript


Other Requirements (Competencies):

• Excellent communication and coordination skills
• Sense of urgency
• Ability to influence and lead thinking up to management levels
• Good presentation skills, negotiation skills and relationship skills
• Ability to develop and sustain true partnerships in all projects, good team player
• University graduate in information technology or similar
• Experience in the IT industry
• English (B2 or above)
• Any other foreign language is a plus

• Extract, compile and interpret key operational and statistical data. Ultimately, s/he will be responsible for the overall approach to reporting and analysis within the IT Service Desk
• Develop new processes to increase the effectiveness of reporting and consolidate & maintain the reports
• Collect requirements, develop and maintain new standardized reporting on a routine basis, i.e., define, create, automate, and maintain operational recurring reports.
• Maintain a reporting schedule and documentation of reporting procedures. Will also build audit process to ensure data integrity and efficiency.
• Perform ad hoc duties in accordance to business needs.
• Participate to operational meetings for reports analysis