Customer Service Representative with English

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

• Bachelor's degree;
• At least 1-3 years customer service experience;
• Fluency in English; a second language is also an asset (French, German, English, Spanish, and/ or Italian);
• Experience in and willingness to learn new programs; experience with SAP or other ERP systems is preferred;
Personal traits:
• You are a strong team player, open to feedback.
• You have strong interpersonal communication skills and are highly customer focused and responsive.
• You work proactively and organized.
• You are stress resistant and positively minded.
• You are a motivated and flexible person capable of taking initiative.
• You have attention to detail.

• Order entry, shipping and invoicing
• Handle incoming calls or inquiries from prospective customers or clients and transfer them to appropriate staff
• Provide customers with general product and service information
• Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in internal system
• Assist customers effectively by solving customer disputes
• Completing supporting paperwork
• Interface with logistics service providers to ensure seamless shipping and delivery to customers
• In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment (gathering info regarding: shipping company, best applicable incoterm, route/ lead-time etc)
• Reporting (end of month/OTTR)
• Set-up of new customers in SAP and update existing records where needed
• Research billing issues
• Issuing credit and debit notes
• Assist sales and marketing with sample dispatch
• Process documentary credit orders (L/C, D/A, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
• Contact banks, authorities, consulates, concerning export and import completion or status of documents
• Extracting customer specific data to assist sales
• Providing data required for commercial decisions (such as VAT, duty, incoterms)
• Maintain on-time delivery and reason codes
• Foster relationships with internal and external customers
• Be the prime contact for audit related queries.

Labor contract: 6 months duration with possibility of extension; full-time.

Offer:
- excellent know-how and the opportunity of professional growth within a cross-cultural environment;
- above market salary level;
- meal vouchers;
- performance bonus;
- pro-rated 25 vacation days/ year.