Problem Solving Executive with Romanian

Vivre started to develop its business in 2012, becoming the most important online retailer on the Romanian market, as well as a large part of Central and Eastern Europe maintaining both its original starting culture and passion and desire to build something wonderful!

With more than 300 professionals forming the Vivre community, we emphasize both our clients, suppliers, and our motivating work environment. We deal with difficult situations in improving user experience, finding and sorting products, automating logistics operations and warehouse processes, advancing customer interactions, refining reports and data, marketing and accounting efficiency.

We believe that all areas of our business are touched by professional people.

General Profile for Problem Solving Executive:
Excellent writing and communication skills in Romanian;
Good writing and communication skills in English;
Computer skills: working with browsers, MS Office;
Demonstrated capability for problem solving, decision making, sound judgment, assertiveness;
Responsible and positive attitude;
Desire for continuous improvement;
Team spirit

Main responsibilities in interactions with Vivre’s Customers:
Understand and adequately apply legal and commercial framework to existing orders;
Research & implement solutions for complaints/inquiries/Customers’ needs, and escalate if required;
Filter the customers’ requests based on procedure and register/redirect in/to the specific database/ departments;
Understand and take charge of the customer’s journey through the entire process, from website order to courier delivery;
Take charge of customers’ requests and propose solutions according to compliance rules and procedures;
Understand and apply in day-to-day activities the client profile from the assigned European country, using direct communication through email and phone;
Keep the customer constantly informed regarding the status of their requests;
Offer assistance and support to other departments (Buying, Logistics, Marketing, IT) regarding different on-going organisational projects;
Produce Customer Problem Management metrics;
Contribute to Customer Problem Management strategy.

Offer (bonuses, benefits):
Attractive fixed salary and a program for career development/movement.

Location:
We are located in one of the most unconventional business areas of Bucharest: the ~South. You'll get a flexible landscape along the way and far less traffic jams than elsewhere...

Schedule:
8 hours per day. Monday to Friday including lunch break at our headquarter in Bucharest.
VIVRE also offers the possibility of working remote, working from home with all facilities included (laptop, mobile phone).

Medical subscription:
Medical subscription at one of the top private medical services providers in Bucharest.

Work environment:
A friendly, young, multicultural, informal, agile working environment;
A transparent and feedback-oriented recruitment process to help you further in your professional development.

We have immediate openings for Problem Solver Executives with Romanian.