Center Operator with German

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

 Round the clock 24/7 availability – due to working in 3 shifts: 06:00-14:00, 14:00-22:00 and 22:00-06:00
 Reception of inbound phone calls and e-mail and documenting them (customer contact information and request content) in the ticketing systems (Footprints and salesforce)
 Handling the tickets according to their content and the appropriate procedures
 First level support
 Inquiries are routed to regional workgroups
 Emergencies / Outages are forwarded to defined colleagues within Company
 The ability to work with customers (Project Managers, Engineers, Field Technicians) and Company colleagues from all around the world, by means of the German and English language

 Fluent and German speaking and writing (minimum level B2)
 Good phone communications skills with different cultures
 Friendliness
 Good PC know how (Windows 7, Office 7)
 Willingness to work in shifts, also on weekends and public holidays.

Nice to have:
 Language certifications: TOEFL, min 94 points or min C1 level of Common European
 Framework of Reference for Languages
 Technical understanding
 Knowledge about Company portfolio for Power and Energy Divisions
 Previous call center experience
 Knowledge in handling the ticketing / CRM (BMC Footprints, Salesforce)

 International environment with a variety of activities and great dynamics
 Career development opportunities
 Being part of a professional team, constantly in contact with German speakers
 Pleasant work environment within the team
 Comprehensive training and support for new employees & subsequent refreshment trainings
 Private medical insurance
 Private pension plan (after the first 6 months)
 Annual performance review compensations
 Daily work schedule of 8 hours which includes the lunch break (40 hours a week)
 Supplements and compensations for shift work, night shifts and public holidays