Application Support Analyst with French & English

Why we’re different:

At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

-Fluency in French & English;
-Excellent verbal and written communication skills;
-Professional telephone manner;
-Basic experience in MS Office;
-Basic technical support experience an advantage but not necessary;
-Flexible, well-motivated team player, ability to work under pressure;
-Available to work in shifts.

-Provide first level customer support for software-related issues, including communicating between second level support and end-user, and investigating, documenting and ensuring issue resolution;
-Manage and communicate known issues to second level teams;
-Prioritize and assign reported issues and escalate problems (when required) following and escalation matrix;
-Work as a global team to ensure efficient and effective process for handling customer support issues;
-Responsible for deployments to UAT and Prod, client-facing environments;
-Monitoring mailboxes and dispatching emails fast and efficient;
-Day to day ticket management;
-A verification of priorities and data contained in the ticket.

Benefits:

-Attractive salary package;
-Meal tickets;
-Private Health insurance (you can choose between a list of providers);
-Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
-7card subscription;
-Significant development opportunities within the company.