Application Support Analyst with French & English
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Capgemini is one of the world's foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 140,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses.
-Fluency in French & English;
-Excellent verbal and written communication skills;
-Professional telephone manner;
-Basic experience in MS Office;
-Basic technical support experience an advantage but not necessary;
-Flexible, well-motivated team player, ability to work under pressure;
-Available to work in shifts.
-Provide first level customer support for software-related issues, including communicating between second level support and end-user, and investigating, documenting and ensuring issue resolution;
-Manage and communicate known issues to second level teams;
-Prioritize and assign reported issues and escalate problems (when required) following and escalation matrix;
-Work as a global team to ensure efficient and effective process for handling customer support issues;
-Responsible for deployments to UAT and Prod, client-facing environments;
-Monitoring mailboxes and dispatching emails fast and efficient;
-Day to day ticket management;
-A verification of priorities and data contained in the ticket.
-Attractive salary package;
-Private Health insurance (you can choose between a list of providers);
-Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
-Significant development opportunities within the company.