Team Leader Customer Support with English

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

• Around 2 years of team leading experience on a similar role;
• Good written English skills (mandatory);
• Clear and positive communication skills;
• Active listener;
• Internet browsing is no mystery to you and know all the shortcuts;
• The technical aspects of an activity are fun for you;
• Ability to follow documented procedures, logical thinking;
• Willingness to continuously learn and improve;
• Highly organized, focus capacity;
• Time management skills;
• Ability to communicate technical problems concisely and professionally;
• Previous experience in gambling industry is a plus.

The customer supporter will be responsible for managing our current CasinoEngine Customer Support team and will also be involved in helping our clients via e-mail and live chat, also for checking data in back-end in order to prevent/solve problems.

Perks & Benefits:
• The work schedule is from 09:00 to 17:00 or 17:00 to 01:00, 5 days/week in a rotation system that will cover 2 weekends/month. More details about the working schedule will be provided over the interview;
• We provide a daily catered lunch;
• Possibility to work overtime (extra hours are double paid);
• Paid taxi for those working until 01:00;
• We hold team building activities and office parties throughout the year;
• We offer a health insurance package;
• Our offices are in the heart of the city, at Unirii Square;
• You will be part of a young and pleasant work environment;
• We lighten up our workplace with an entertainment corner;
• Massage at work;
• And...an ever-growing, IT library!