Customer Services Agent with German

Employer: UPA Solutions
Domain:
  • Others
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Constanta
  • Updated at: 18.08.2017
    Short company description

    UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

    Requirements

    - Excellent customer service skills
    - Fluent in German and English
    - High school degree and/or college degree
    - Nice to have prior Contact Center/ travel industry experience
    - Ability to work rotating shifts to cover the Departments operating hours.

    Responsibilities

    - To provide language customer support & transaction processing for B2B clients/travel agencies/travelers and/or partners, and end Customers
    - To provide Customer Support of Bookings / Servicing of Bookings through all three channels chat, email and phone for
    - Maintain and enhance customer relationships
    - Help provide a resolution of customer complaints
    - Ensure all interactions are effectively documented

    Other info

    - Training sessions provided by Company & Client
    - Attractive work environment within a dynamic team
    - Motivating salary package based on personal achievements
    - Career development within a multinational company