Commercial Service Level Management Analyst

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

Qualification, Certification and Experiences (education, passed PE, trainings, certificates, special IT skills, languages etc.)
University degree, preferably in with focus in financial controlling, mathematics business administration (e.g. MBA, MSc)
Relevant experience and demonstrated excellence, especially in IT-service delivery management and service level agreements.
Ideally experience in working with IT-service customer contracts.
Very good MS office skills, particularly in the field of data analysis and the presentation of complex issues with MS Excel and MS PowerPoint
Fluent English

Conducts detailed analysis of AMOS Services:

Define a standardized set of Service Level Agreements (SLA) for AMOS globally and align with all stakeholders
Assure the documentation of SLAs in all relevant Product Service Descriptions.
Take responsibility for SLAs in the product life cycle management process.
Define and align ambition levels for the SLAs together with the respective Service Owners
Support customer contracting to assure a consistent SLA documentation in the customer agreements.
Define and check SLA achievement and adopt the definitions to changing circumstances.
Closely align with the Performance Management team to double-check the validity of the SLA definitions.
Manage ad-hoc requests by the management, e.g. support Board presentations, management summaries, OE profiles
Support the Sale smart Data Warehouse structure and quality, including preparation and upload of commercial data.
Support Account Management and AMOS Branches for the regular Operational Entities touch points

Skills and competencies:

High level of self-organization and initiative, strong ability to work under pressure
Very high analytic skills and solid business judgment
Very high conceptual and problem structuring skills
Self-motivated and customer-centric working style
Well-developed social skills and cross-cultural experience
Strong coordination and communication abilities

Benefits

Health and Well-being
•Kinetotherapy Room and Corporate Massage;
•Weekly Fruit Day;
•WorldClass Subscription.

Personal and professional development
•Complete training curricula available (tailored courses);
•English and German Language Courses for any level;
• All you can read with Bookster!

Extra Perks
•Work from Home Option available;
•Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
•Go on Vacation and get a Holiday Bonus!

Attractive compensation package
•Fixed salary compensation along with rewards & incentives performance-related bonus scheme;
•Meal and gift tickets.