Customer Service Agent with German - Constanta office

This job is no longer active!

View all jobs WNS Global Services active


View all jobs Customer Service Agent with German - Constanta office active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro


Employer: WNS Global Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Constanta
  • Updated at: 16.05.2018
    Remote work: On-site
    Short company description

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

    We are most admired for our people, partnership approach, performance and domain expertise.

    Requirements

    Our client is one of the Top 3 Business2Business Global Travel Distributor.
    Powering global travel, our client provides easy access to a wide portfolio of accommodation options, transfers, and tours & activities to the travel industry working with some of the biggest and best online travel agents, tour operators, and traditional travel agents. Our client has succeeded in the business-to-business travel industry for nearly four decades.
    PRIMARY OBJECTIVE:

    To process hotel and service bookings and confirm new requests, amendments and cancellations as quickly, efficiently and accurately as possible.

    - Excellent customer service skills
    - Fluent in French/Italian/Spanish/German
    - Excellent problem solving skills with attention to details
    - Excellent written and verbal communication skills
    - High school degree and/or college degree
    - Nice to have prior Contact Center/ travel industry experience

    Responsibilities

    POSITION DUTIES AND RESPONSIBILITIES:
    - To provide language customer support & transaction processing for B2B clients/travel agencies/travelers and/or partners, and end Customers
    - To provide Customer Support of Bookings / Servicing of Bookings through all three channels — chat, email and phone for the following: amendments, cancellations, general queries from agents (contact center for outbound travel) and end user (Global support for OTR (On the road issues), reconfirmations, relocations, complaints
    - To meet and exceed KPIs (AHT, quality, CSAT)
    - To gain and maintain an accurate and up to date knowledge of hotel/service providers and accepted alternatives.
    - To follow processes and policies
    - To follow documentation standards
    - Ability to work rotating shifts to cover the Departments operating hours.

    Other info

    About us: WNS Global Services is a recognized leader in business process outsourcing (BPO).

    Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics. Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    Constanta,

    Constanta,

    Constanta,

    Vezi job-uri similare (7)