Website Support with Swedish

This job is no longer active!

View all jobs TELUS International active


View all jobs Website Support with Swedish active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro


Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.02.2017
    Remote work: On-site
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Requirements

    Must have:

    • Proficiency in Swedish (written and verbal) and medium level of English
    • Proactive and outgoing personality
    • High level of customer service, soft skills
    • Problem solving and analytical skills
    • Orientation to embrace diversity on a daily basis with professionalism
    • Good knowledge of computer operations, good social media and phone devices usage

    Desirable:

    • Contact center experience
    • Availability to work full time, 10:00 - 19:00
    • Ability to drive personalized coaching with a positive attitude
    • Basic level of sales skills – to offer a mixed balance of care and the ability to sell / retain the customers
    • Enthusiastic and positive people to be able to remain positive during the client interaction and also be focused on sales if needed


    Responsibilities

    Your responsibilities:
    • Offering best level customer support for Swedish native clients via phone, email and chat
    • Review and interpret customer information in a variety of systems and apply that information to resolving the customer’s inquiry.
    • Balance customer service considerations with the exercise of efficiency with respect to time and call control.
    • Dialogue with the member to identify and offer the best products and services to meet the member’s needs.

    We offer:
    Stable job – we offer permanent labor contracts
    Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
    Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly
    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

    Other info

    We offer:
    Stable job – we offer permanent labor contracts
    Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
    Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly
    Excellent relocation package including:
    • PLANE TICKET cost refundable (reimbursed at your first salary, in the amount of 150 euro net)!
    • FREE ACCOMODATION for the first month, support in finding an apartment and MONTHLY accommodation allowance (120 EUR net/ month starting from the second month) for the entire contract duration
    Other fun stuff:
    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
    Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth
    Special discounts for our team members in AFI mall where our office is located

    Job-uri similare care te-ar putea interesa:

    BUCURESTI,

    Aplica fara CV
    Hybrid

    Aplica fara CV
    BUCURESTI,

    Vezi job-uri similare (229)