Junior IT Network/Support Engineer

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Employer: Teleperformance Romania
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.10.2017
    Remote work: On-site
    Short company description

    Teleperformance,is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

    We have 420,000 interaction experts across nearly 87 countries, speaking 265 languages and dialects to better serve our partners and their clients.

    Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,700 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecommunication operators, gaming, tourism and others).

    Since June 2021, Teleperformance Romania is certified as being a Great Place to Work. This distinction reflects the synergy that TP employees have with the company, so this achievement is for everyone in the TPRO TEAM. 

    Requirements

    Network Analyst will be responsible for technical support of the Cisco network equipment and configuration. This job entails monitoring and troubleshooting skills. The individual will work closely with others in the Infrastructure team.

    REQUIREMENTS:
    - College diploma or equivalent in IT/Security related field or 2 years work experience
    - Cisco network management certificates are a plus
    - Excellent knowledge of spoken/written English
    - Understanding of network protocols
    - Network management skills
    - Advanced PC management skills
    - MS Office skills



    Nice to have:
    - Basic Active Directory knowledge
    - Basic RADIUS knowledge
    - Basic Linux knowledge


    Responsibilities

    - Basic troubleshooting of network-related issues.
    - Ensure all network technologies comply with industry standards (PCI, SOX, etc..)
    - Ensure that all network devices are secure by regular Retina scanning
    - Diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion.
    - Installation and maintenance of site network equipment (Routers, switches, and wireless solutions).
    - Ensure that all network logs are analysed for potential risks
    - Ensure that all network devices are properly decommissioned
    - Ensure that access to all network devices is proper
    - Ensure that all licensing on network devices is proper
    - Other duties as assigned

    Other info

    Offer (bonuses, benefits):

    - Attractive compensation package and work climate
    - Flexible schedule
    - Meal tickets
    - Private health insurance
    - Personal and professional development through trainings and certifications
    - Benefits Program, discounts to various shops, sports&wellness facilities. Preferential rates for foreign languages courses.
    - Long term career development opportunities
    - Transportation

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