Customer service representative/Sales assistant
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Talent Stream is looking to join forces and place candidates who:
- Have minimum three (3) years worth of experience
- Throughout their career, have achieved excellent results they are proud of
- Are looking for the right organization where they can make a long-lasting, positive contribution
Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.
- University degree completed, preferably in economics or technical field;
- Minimum 3 years of experience in customer service field/ logistics/sales support
- Operating PC (MS Office Package – Outlook, Windows);
- Advanced English
- Proactive: taking responsibility, active involvement;
- Accuracy and ease of expression, self-control and independent decision making;
- Capacity planning, organization;
- Results oriented;
- Customer service orientation;
- Excellent interpersonal and communication skills, both verbal and written.
- Deals directly with customers and sales team by telephone or e-mail;
- Receives and records orders from customers in internal ERP;
- Submit customers’ orders acknowledgment, controls the products delivery flow and solves issues appeared;
- Receives, records and follows-up until resolving the quality complaints;
- Communicates open orders list to customers and delivery up-dated schedule to each customer;
- Maintains relationship with customers;
- Interacts with all internal departments (especially warehouse, accountancy and sales);
- Sales analysis and reports;
- Performs any other specific tasks, according to management requirements.