IT Applications Support Analyst

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Angajator: APS Romania
  • Banci
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 04.01.2017
    Scurta descriere a companiei

    Asset Portfolio Servicing Romania is part of the APS Group of companies, headquartered in Prague, Czech Republic.
    APS Romania was founded at the end of 2007, rapidly growing into one of the most active investors and managers of the performing and non-performing loans, partner of the strongest financial and non-financial companies in Romania.


    Knowledge and Experience:

    • Application systems
    o experience in recording and solving application support issues
    o prioritizing requests
    o implementing and communicating timely solutions
    • Excellent SQL skills
    • Excellent Microsoft Excel skills
    • VBA is considered a plus

    • Knowledge of business analysis and modelling
    • Knowledge of PL/SQL

    Interpersonal Skills:
    • Good problem-solving skills
    • Experience in stakeholder management and building excellent professional relationships
    • Comfortable working within a full project life cycle from initiation through to delivery
    • Keen to learn new technologies and to extend business domain knowledge
    • Professional attitude
    • Excellent communication skills
    • Work to tight schedules, potentially across multiple projects and teams
    • Attention to detail - applying quality standards to all tasks undertaken and ensuring that nothing is overlooked
    • Customer focus - understanding the needs of the internal customer and always acting accordingly


    Key Responsibilities:
    • Act as a liaison between the internal customer and the technical teams to ensure requirements are understood
    • Be proactive and foresee project perspective from a business point of view
    • Creating, analyzing and delivering business solutions based on company needs
    • First level support on company systems
    • Work as an integrated member of the development team with shared responsibility for delivery
    • Participate in the system test phase
    • Maintenance of company applications

    Key Tasks:
    • Assist customers in requirements identification
    • Actively take part in business meetings as a technical consultant
    • Be proactive regarding any new features that would help improve the company systems and propose business changes to stakeholders
    • Writing functional and technical specifications
    • Perform training to business users on new application functionalities
    • Develop a testing strategy and apply it on new application features
    • Solve and prioritize any system related support issues
    • Monitor the deadlines and check the accuracy of the project 0065xecution
    • Monitor the company’s systems from a performance point of view
    • Be proactive regarding any new features that would help improve the company systems
    • Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfill business requirements
    • Develop in-house technical solutions that add value to the business