Travel & Expenses - Team Manager

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Employer: Wipro Ltd.
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: > 5 years of experience
  • Updated at: 15.12.2016
    Short company description

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.


    Key Skills Required:
    • 5 years in Finance & Accounts (AP, T&E) of which min 2-3 years in People Management role. Process Level / Project Management will be an added advantage
    • Experience in both Front and Back office is preferred
    • Good communication skills (Additional language to English will have special advantage)
    • Good knowledge of Concur System and end to end Travel & Expense Process from Outsourcing Industry / Background
    • Main point of contact and key interface between clients / accounts and client’s internal teams
    • Demonstrated proficient leadership qualities, proactive thinker
    • Flexible enough to deal with multiple issues at the same time, able to maintain a constantly high level of alertness
    • Mindset of excellent process execution and continuous improvement
    • Ability to get perform in a high speed, demanding and conflicting environment
    • Team expectation and attrition management
    • Ability to get into micro level details if required
    • Excellent MS Excel/PowerPoint skills
    • Analyze and present dashboards, graphs and statistical reports to measure effectiveness of the process improvement


    Job Purpose:

    This role is for a Process Delivery Lead to Manage & Lead a team for a customer related to Travel & Expense activities in an Outsourcing environment. As a process lead you will manage a team of language specialist in Travel & Expense domain catering to over 13 European countries for the customer. You will act as a Service Delivery Lead for the process in terms of Client management, Operations Management including delivering on contractual obligations to the client and People management.

    The Process Lead will be responsible for the following:
    - Manage & Lead a team for a customer related to Travel & Expense activities
    - Ensuring delivery of transitioned process as per SLA
    - Attend weekly/periodical calls for the group/customer
    - Guide the team in improvement projects and quality audits
    - FTE Productivity and capacity utilization
    - Reporting to internal and external customers
    - Review team results and providing guidance to attain and exceed expected results
    - Conduct periodical performance reviews linked to quarterly / annual appraisals for team members
    - Coaching counseling and motivating the team; Managing attrition
    - Identifying growth opportunities for the account in scope of work
    - Work closely with other support teams
    - Participate actively in Recruitment activities for own project