Platform Support Engineer

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Our client is a market leader in the telecommunications business field and also the first operator in Romania that included in its portfolio integrated communications for business customers: voice and mobile data services, fixed voice and dedicated fixed data services, all from a single private communications network.

Role purpose: Roaming services provisioning on specific platforms.

Requirements:
- University degree: faculty of Electronics, Telecommunications and Information Technology, Faculty of Automatic Control and Computer Science, Cybernetics, Informatics or equivalent;
- 1-2 years of experience in Telecommunication;
- Scripting tools;
- Data Base user knowledge (complex queries);
- SS7 MAP Signaling;
- Diameter Signaling;
- DNS protocols;
- Roaming knowledge (protocol and signaling).

Responsibilities:

The role will provide the 2nd Line support for:
- HW, SW and BD SLS incident management;
- Support to SLS Roaming Team activities that requires root or OS activity;
- Assist with change activity when needed;
- Preventive maintenance for platforms in scope;
- Corrective maintenance for platforms in scope;
- Continuous improvement of preventive and corrective maintenance routines;
- Support on security and some other audits to ensure the VF compliance.

Key accountabilities and decision ownership:
- System administration tools (UNIX) expert level;
- Passive probing, counters management to create service alarms;
- Root Cause analysis for complex major incidents & escalated faults;
- Where required, support new technology, service & solution;
- Support customer Project and Change delivery activities as required.

Job Code: 211116LC