Medical Call Center Operator

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Employer: Lugera & Makler
  • Pharmacy - Health
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 21.12.2016
    Short company description

    ...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
    also good-looking!...

    This is in a nutshell the Lugera team in Romania.

    A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

    We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
    We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
    “WE CAN DO IT!”

    And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

    Everyone who applies for a Lugera job is officially a citizen of our republic!


    Our client, a multinational company that offers medical services for pharmaceutical, biotech and medical device industry, is seeking for talented medicine and pharmacy graduates. If you are interested to start and build your career in a strong dynamic company that enhances proficiency in medical services and you want to offer your support for the ones in need, this is your chance!

    Advanced degree in pharmacy, medicine or relevant;
    Fluency in English (spoken and written, including medical terminology) – required;
    Proficient in Microsoft Excel, Power Point and Word and quickly able to learn new software;
    Technical Aptitude ‐ Ability to comprehend complex technical topics and specialized information
    Demonstrated proficiency in drug information communication and management;
    Organized ‐ Possesses the trait of being well organized or following a systematic method of performing a task;
    Accuracy ‐ Ability to perform work accurately and thoroughly;
    Responsible ‐ Ability to be held accountable or answerable for one’s conduct;
    Problem Solving ‐ Ability to find a solution for or to deal proactively with work‐related problems;
    Active Listening ‐ Ability to actively attend to, convey, and understand the comments and questions of others;
    Customer Oriented ‐ Ability to take care of the client needs while following company procedures;
    Communication, Written ‐ Ability to communicate in writing clearly and concisely;
    Communication, Oral ‐ Ability to communicate effectively with others using the spoken word;


    Responsible for responding to inquiries (via calls/web/emails/letters/other) from Health Care Professionals by conducting an appropriate exchange of scientifically accurate, focused, and balanced product knowledge;
    Demonstrate ongoing scientific and business expertise relevant to therapeutic areas, including products, disease state management, emerging therapies, and the competitive landscape;
    Record each case accurately in the contact system, consistent with company operational procedures;
    Provide medical information support via multiple venues including virtual presentations and medical meeting booth coverage;
    Create, update and review Medical Affairs (MA) documents as needed;
    Comply with all guidelines, policies, legal, regulatory, and compliance requirements;
    Participate in scientific training as appropriate to support assigned brands;
    Demonstrate proficiency in the use of inquiry fulfillment systems as applicable;
    Mentor new hires or staff changing support areas;
    Participate in training of new hires or staff changing support areas;
    Maintain active role in the Quality Assurance process.