Customer Support Specialist with German
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RIAN&Partners is a new, fresh concept in the recruitment and selection process of personnel, personnel training & organizational development.
RIAN&Partners combines, in an intelligent and friendly manner, over 30 years of our partners’ previous experience in the HR management for the industrial environment with passion and determination – patterns engraved to every assigned project.
Integrity and high professional ethics are the core values we believe in, values that have settled their home at RIAN&Partners. Moreover, we believe wholeheartedly in optimism, flexibility and ‘’out of the box’’ solutions. That’s who we are!
• A minimum of 6 months Customer support experience
• College/University degree
• English and German fluent skills;
• SAP/ Oracle/ Siebel experience is a plus;
• Organization and self-motivation abilities;
• Customer oriented;
• Self motivated with good communication skills;
• Performs customer invoicing/ shipping activities;
• Handles incoming calls from customers or clients;
• Transfers customer calls to appropriate staff;
• Assists cusomer in solving disputes;
• Acts as interface with logistics department as to ensure shipping and delivery to customers;
• Researches billing usses/ issues credit and debit notes;
• Provides data required for commercial decisions;
• Assists sales and marketing with sample dispatch.