A CONNECTED WORLD IS JUST THE BEGINNING!
Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions. We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life.
We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it. It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks
In Romania we operate also the Global Services Center which is performing Managed Services for various European Operators, employing over 1000 engineers.
Experience & Knowledge
The post-holder must have substantial experience/knowledge in each of the following areas:
Working in a large scale Enterprise environment with an emphasis on high availability and providing a highly responsive and professional server.
Excellent knowledge and understanding of TCP/IP networking and routing.
Implementation, management, and support of Juniper SRX Firewall in an Enterprise environment.
Implementation, management, and support of Juniper Brocade in an Enterprise environment.
Implementation, management and support of RAS and Load Balancing platforms. Ideally F5 LTM and APM.
Implementation, management and support of Proxy Servers. Ideally Bluecoat.
Providing 2/3rd line operational support in a 24x7 Environment, including on-call.
Capacity management, planning and reporting for all security systems
Rigorous and disciplined approach to documentation and knowledge transfer
Substantial experience fault finding in complex system
Excellent stakeholder communications to all levels of audience.
The Infrastructure Network & Security Team is responsible for designing, delivering, maintaining and supporting the Networks and Security Infrastructure for EBMS globally.
You will be reporting to the UK Network & Security Manager within the Infrastructure Team in the EBMS MM&P (Media Management and Playout) Service Area. You will develop strong relationships with colleagues in the Infrastructure team, other technical specialists, and the operational support teams.
You are expected to perform more in-depth troubleshooting. Tracing issues to a system or service, which is not performing as expected. Using your knowledge of this system to attempt to resolve the issue. In addition to this, the L2 team can be provide the data and information other technical teams need, to resolve wider issues.
Documentation of recurring issues and associated resolutions, to be handed to the L1 team
Create problem tickets for recurring issues
Chase change approvals to meet with GN&S SLAs
Produce regular availability and capacity reports for the EBMS network
Manage supplier tickets through to resolution, ensuring proper response times are adhered to and escalating (internally and externally) as needed
Consolidate and standardize connectivity solutions towards fewer better managed suppliers and circuits.
Ensure that capacity across the company is being used efficiently and reduce duplication of circuits between destinations.
Prepare reports and keep diagrams up to date, define rate cards and cost models with SDM
Define and implement an interconnection strategy with global internet exchanges, CDNs, key suppliers and partners.
Review the work and timeframe of tickets coming from the L1 team, prior to the ticket being escalated to L2 and prioritise accordingly
Use technology expertise and privileged access to perform advanced troubleshooting of network systems
Capture and gather data from the network to assist with troubleshooting activities of Networks and the wider infrastructure teams.
Capture and record configuration information from network devices, to aid in troubleshooting and to assist L3 Support staff in root cause analysis.
Investigate and communicate outage impact to service managers and the wider GN&S team
Ensure information is accurate and informative, liaising with users where needed
Ensure information for change tickets is accurate and conforms to Global Networks and Security templates
Carry out complex changes produced in conjunction with Level 3 engineers and Network Architects.
The post holder should exhibit:
A clear ability to multi-task in a complex dynamic environment with regularly changing priorities
A strong belief in and commitment to structured and formalised approaches to documentation
Deep understanding of customer service with the ability to view systems in terms of service provision rather than discrete technical components, and should see technology as a business enabler
Strong ownership and sense of responsibility
An understanding that the role of a technical specialist will occasionally require the flexibility to work out-of-hours and take ownership of service affecting issues until a satisfactory resolution is reached
A commitment to knowledge sharing, cross skilling and a general appreciation of the need to eliminate single points of failure and enhance systems to the point of “zero effort maintenance”
An ability to take an evidence-based approach to problems and developments, gather data and demonstrate how proposed solutions will provide optimal outcomes
High levels of persuasion, persistence and determination, as well as the ability to influence and negotiate with people and present ideas and issues with authority and evidence
Understanding and appreciation of a formalised service management approach (ITIL for example), including an understanding of incident, problem and change management
A very high standard of written and spoken English to help facilitate all the above.