Security Engineer

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Angajator: Ericsson Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.02.2017
    Remote work: On-site
    Scurta descriere a companiei

    At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

    Cerinte

    Experience & Knowledge

    The post-holder must have substantial experience/knowledge in each of the following areas:
     Working in a large scale Enterprise environment with an emphasis on high availability and providing a highly responsive and professional server.
     Excellent knowledge and understanding of TCP/IP networking and routing.
     Implementation, management, and support of Juniper SRX Firewall in an Enterprise environment.
     Implementation, management, and support of Juniper Brocade in an Enterprise environment.
     Implementation, management and support of RAS and Load Balancing platforms. Ideally F5 LTM and APM.
     Implementation, management and support of Proxy Servers. Ideally Bluecoat.
     Providing 2/3rd line operational support in a 24x7 Environment, including on-call.
     Capacity management, planning and reporting for all security systems
     Rigorous and disciplined approach to documentation and knowledge transfer
     Substantial experience fault finding in complex system
     Excellent stakeholder communications to all levels of audience.

    Responsabilitati

    Position Summary

    The Infrastructure Network & Security Team is responsible for designing, delivering, maintaining and supporting the Networks and Security Infrastructure for EBMS globally.

    You will be reporting to the UK Network & Security Manager within the Infrastructure Team in the EBMS MM&P (Media Management and Playout) Service Area. You will develop strong relationships with colleagues in the Infrastructure team, other technical specialists, and the operational support teams.
    You are expected to perform more in-depth troubleshooting. Tracing issues to a system or service, which is not performing as expected. Using your knowledge of this system to attempt to resolve the issue. In addition to this, the L2 team can be provide the data and information other technical teams need, to resolve wider issues.

    Proactive tasks

     Documentation of recurring issues and associated resolutions, to be handed to the L1 team
     Create problem tickets for recurring issues
     Chase change approvals to meet with GN&S SLAs
     Produce regular availability and capacity reports for the EBMS network
     Manage supplier tickets through to resolution, ensuring proper response times are adhered to and escalating (internally and externally) as needed
     Consolidate and standardize connectivity solutions towards fewer better managed suppliers and circuits.
     Ensure that capacity across the company is being used efficiently and reduce duplication of circuits between destinations.
     Prepare reports and keep diagrams up to date, define rate cards and cost models with SDM
     Define and implement an interconnection strategy with global internet exchanges, CDNs, key suppliers and partners.

    Reactive tasks

     Review the work and timeframe of tickets coming from the L1 team, prior to the ticket being escalated to L2 and prioritise accordingly
     Use technology expertise and privileged access to perform advanced troubleshooting of network systems
     Capture and gather data from the network to assist with troubleshooting activities of Networks and the wider infrastructure teams.
     Capture and record configuration information from network devices, to aid in troubleshooting and to assist L3 Support staff in root cause analysis.
     Investigate and communicate outage impact to service managers and the wider GN&S team
     Ensure information is accurate and informative, liaising with users where needed
     Ensure information for change tickets is accurate and conforms to Global Networks and Security templates
     Carry out complex changes produced in conjunction with Level 3 engineers and Network Architects.

    Alte informatii

    Person Specification
    The post holder should exhibit:
     A clear ability to multi-task in a complex dynamic environment with regularly changing priorities
     A strong belief in and commitment to structured and formalised approaches to documentation
     Deep understanding of customer service with the ability to view systems in terms of service provision rather than discrete technical components, and should see technology as a business enabler
     Strong ownership and sense of responsibility
     An understanding that the role of a technical specialist will occasionally require the flexibility to work out-of-hours and take ownership of service affecting issues until a satisfactory resolution is reached
     A commitment to knowledge sharing, cross skilling and a general appreciation of the need to eliminate single points of failure and enhance systems to the point of “zero effort maintenance”
     An ability to take an evidence-based approach to problems and developments, gather data and demonstrate how proposed solutions will provide optimal outcomes
     High levels of persuasion, persistence and determination, as well as the ability to influence and negotiate with people and present ideas and issues with authority and evidence
     Understanding and appreciation of a formalised service management approach (ITIL for example), including an understanding of incident, problem and change management
     A very high standard of written and spoken English to help facilitate all the above.

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