Sales Support Analyst (German Speaker)

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Angajator: Oracle
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 09.01.2017
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    Explore Oracle and become our next great hire!

    With more than 420,000 customers - including 100 of the Fortune 100 - and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.

    Currently counting over 4100 employees in the Bucharest and Iasi offices, Oracle Romania has been prominently listed as one of the „Most Desired Employers” in the local market over the last 6 years, including the top rank for the past 3 years.

    Oracle is a key contributor globally to IT education through its Oracle Academy Program. Oracle Academy currently supports 664 institutions and over 52,000 students in Romania. In 2016 we are training 200 teachers in Java Fundamentals and Java Programming.

    Beside key administrative functions for customers, partners and Oracle organizations, Romania is also home for core development centers and teams helping customers to realize successful IT projects. To name a few:
    Oracle Product Development
    Oracle Advanced Customer Support
    Oracle Software Support Services
    Oracle Sales Consulting Center

    Oracle is constantly recruiting for a variety of departments, looking for talented candidates with both technical and non-technical background. The ideal candidate would be the one with high potential and ability to learn and adapt quickly to a fast changing, innovative and demanding environment. If you’re looking for insight into life at Oracle, explore our culture, or want to join the social conversation, check out our Oracle Facebook Community.


    Knowledge and Skills:
     Excellent communication skills: written and verbal;
     Aggressive self starter with a great attitude and strong organizational skills
     Excellent verbal and written communication skills
     Knowledge of Windows, Outlook, Word, and Excel
     Has understanding of service industry
     Projects a positive and professional image
     Strong data mining and prospecting skills
     Organized and close the details;
     Ability to manage multiple tasks simultaneously, including managing and prioritizing numerous projects in the same time, often under strict time constraints.
     Ability to work under pressure and tight deadlines despite the high demands of the working environment;
     Ability to communicate effectively and calmly;
     Flexibility in working hours, including availability outside the program during the week, weekends and legal holidays;
     Orientation towards results, being able to bring excellent results even with tight time limits;

     Fluent English skills language skills, must be able to read, write and speak professional English
     Fluent German skills language skills, must be able to read, write and speak professional German


    ACS Global Order Desk
    Sells and promotes Advanced Customer Services (ACS)

    The target market is Oracle install base customers in the primary EMEA countries
    The ideal candidate will have a successful track record in the following areas:
    • Consulting, Outsourcing or Services Sales
    • Sound experience in telesales
    • Fluent English/German
    • Eager to learn high volumes in short time

    Detailed Description
    As a member of Oracle's Support Sales organization, you will handle requests for pricing estimates and contracts for the services in the department’s portfolio. Your main activities will be:
    • Identify request and validate prices against a valid contract
    • Create and update tickets to track the requests
    • Submission of order package for booking
    • Communication to the team and requesters at key stages of the process
    • Communication with internal stakeholders/partners/customers
     Create an efficient approach of the ACS opportunities;
     Answer in due time to standard queries related to the ACS processes
     Make effective tracking for all requests handled
     Provide requester feed back at any steps in the process
     Fosters internal Oracle relationships
    • Participates in reporting and audit functions
    • Works as a member of the Global ACS Order Desk team

    Job Requirements

    Work is routine and complex, involving the application of technical/business skills in area of specialization. Strong analysis and research skills. Ability to partner across functions. Minimum 2 years relevant work experience. BS/BA preferred. Requires ability to influence thinking or gain acceptance of others in sensitive situations. Good communication/negotiating/closing skills with customers/prospects. . Understanding of Support infrastructure; ability to position value of Support in competitive situations; fluent understanding of accounts.