IT Support officer

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Employer: Ipsos Interactive Services
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.05.2017
    Remote work: On-site
    Short company description

    Ipsos Interactive Services is a part of Ipsos group, global market and public opinion research company which delivers information and analysis that makes our complex world easier and faster to navigate, and inspires our clients to make smarter decisions. Since 2000, Ipsos Interactive Services is a fully global company with regional hubs, satellites and local footprint all over in Ipsos group. Recently, the company has over 2,000 passionate online and mobile experts worldwide, from whom 1000+ only in Romania HUB (Bucharest, Brasov & Iasi). Our company's mission is to deliver industry leading research on a wide range of international projects for the Ipsos researchers and Ipsos end clients, everywhere, using the most complete range of techniques possible Online-Mobile and Offline at the highest levels of quality, security, speed and cost efficiency. Joining Ipsos offers you the opportunity to become part of an innovative, international Group that leads its markets. Ipsos has a strong presence in 90 countries, 18.000 employees and more than 5000 clients worldwide. A passionately company with curious experts that not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed & substance to everything we do. So that our clients can act faster, smarter and bolder.

    So what’s in it for you, as an IIS employee? Learning Opportunities, Flexible Benefits, Personalized Career Path, Rewarding Program, Fun & Wellness Events, and much more.



    We empower you to make a difference. Be sure, go further, act smarter!

    Requirements

    The Ideal Candidate:
    - Has a good knowledge of Windows operating systems;
    - Is familiar with using common office devices (i.e. Smart phones, laptops, projectors, printers etc.);
    - Has sufficient know-how in Windows XP, Windows 7, Office Applications, Exchange, Outlook, and Active Directory (User accounts management, NTFS permissions, security groups management) in order to provide support for users;
    - Knows Desktop Networking (DNS/ TCP/IP);
    - Has knowledge about monitoring, optimization processes;
    - Has good Internet skills;
    - Has proven oral and written communication skills and the ability to interact professionally with a diverse group of people;
    - Has the ability to work productively in teams;
    - Has attention to details.
    English language skills at a medium level is a must.

    Responsibilities

    The main task is to assure help-desk and support for all Ipsos in-house users.
    * Provide the first line of contact for customers with uninterrupted access to network resources on offices and around the world.
    * Working in shifts in a 24x7 environment, the IT Support & Helpdesk Officer will be responsible for investigating, tracking, and concluding security incidents that occurs within the network, investigating hack attempts and enforcing bandwidth, copyright and other policies. So, the IT Support Officer will start the job at 8 AM till 20 PM, followed by another shift the next day starting with 20 PM till 8 AM. After two free days the shifts will repeat.
    *The candidate will need to be mature with a responsible attitude, and good technical and customer services skills/experience. They will have the ability to think logically, with a smart and presentable appearance. They will also be keen to work in a constantly developing, challenging environment.
    * Provide all the technical support needed (installing, administration, configuring and maintenance) for users.
    *Installing new systems.
    *Upgrading customers/users systems.
    * Document security incidents for our records. Respond to the organization forwarding the complaint (while abiding by regulations regarding confidentiality). Update incident record in the system.
    * Log, troubleshoot, and track problems to a successful conclusion.
    *Ensure that Service Level Agreements (SLAs), IT and security processes are followed at all times.

    Other info

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