Collections Analyst with German Skills (Job Number #1003546)

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Employer: Hewlett Packard Enterprise
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 30.08.2017
    Remote work: On-site
    Short company description

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Requirements

    Education and Experience Required:
    · First level university degree with a focus in business or economics recommended or equivalent experience.
    · Typically 2-4 years of experience in collection.

    Knowledge and Skills Required:
    · Intermediate written and verbal communication, negotiation, and conflict resolution skills.
    · Fluency in English and German
    · Intermediate accounting knowledge.
    · Intermediate problem solving skills
    · Basic computer skills.
    · Intermediate prioritization skills.
    · Basic understanding of risk mitigation tools.
    · Intermediate understanding of collection processes and financial concepts.
    · Intermediate influence skills

    Responsibilities

    Follows standard collection strategies, may exercise independent judgment to customize to the customer environment, with longer follow up time and focus on building customer relationships
    - May act as resolver for designated self-resolving accounts
    - Identify appropriate customer contacts to obtain payment or identify and resolve issues
    - Proactively make regular contact with customers via phone, fax or email
    - Respond and follow up promptly on customer requests or issues
    - Build and maintain internal HP (sales, credit, order management, etc.) and external customer relationships
    - Learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
    - Document all collections activities and key customer payment behavior details in designated system/local files following standard commenting procedures
    - Forecast month-end/quarter end aging results for assigned portfolio.
    - Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.

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