Travel Data Processing Agent with English

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Employer: WNS Global Services
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Tourism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.04.2019
    Remote work: On-site
    Short company description

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

    We are most admired for our people, partnership approach, performance and domain expertise.

    Requirements

    • Customer Service Orientation;
    • Proficiency in English, B1 level at least;
    • Adherence to Company values;
    • Good command of Microsoft Excel and Salesforce;
    • Nice to have experience for a leading hotel chain, travel background;
    • General knowledge of major countries, cities and hotel chains;
    • Excellent communications and interpersonal skills;
    • Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities;
    • Varying problem solving approaches;
    • Ability to work independently and multi-task with minimum supervision in a dynamic work environment;
    • Ability to meet deadlines, providing accurate and thorough results;
    • Strong attention to detail and accuracy;
    • Good time management and organization skills.

    Responsibilities

    • Upload and update the flash sales on the website of our client, based on the contracts closed with various hotels and companies. Uploading of sales will imply a combination of selecting various predefined fields and giving a description of services provided, such as additional perks, etc.
    • Upload on the website a brief description of negotiated services. This narrative will be visible to members throughout the flash sale.
    • Assist the customer support department in responding to queries from customers
    • Respond to the queries coming from hotels and suppliers (rate amends, closeout dates, up to date rooming lists)
    • Contacting different teams / CM’s for additional details with regard to contracts with hotels, flash sales, etc.
    • Perform price-checking of offers to assess offer competitiveness based on request and prioritizations.

    Other info

    You will enjoy:

    • A great office, a friendly atmosphere and a multinational environment.
    • Teambuilding and Christmas party.
    • Bonuses for your results.
    • Wide range of development and training options (including soft skills and language courses).
    • Career path perspective and personal development plan.
    • Great work-life balance culture.
    • Free coffee and fruits to keep you energized but also medical coverage.
    • Bookster and Benefits Online for you to enjoy your hobbies.

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