Client Support Representative (with Dutch)

Angajator: Mood Media
Domeniu:
  • Altele
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 25.09.2020

    JOB REQUIREMENTS
    ·         Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
    ·         Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
    ·         Provide the clients with information regarding the status of their incidents
    ·         Report complicated technical problems following specific procedures
     
    SKILLS AND EXPERIENCE
    ·         Dutch – proficient level
    ·         English - working language level
    ·         Very good computer skills, excellent knowledge of MS Office applications
    ·         Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
    ·         Excellent team player as well as independent worker, cross-cultural communication skills are a plus