Level 1 & Level 2 IT Support Engineer

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Employer: Phi Partners
  • Engineering
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 06.12.2016
    Short company description

    PHI Partners is a Capital Markets technology & consulting service provider. We have a reputation for strong delivery capabilities for Murex, Summit, Sophis and combining functional front office domain expertise across Pricing/Risk with capabilities in DevOps and Product Design (UX/UI). PHI was founded in 2004 and has since grown to be a 200 people strong organisation, with a sustainable YOY growth of 18%.
    With over 200 consultants worldwide, we have offices in 12 countries globally which include our HQ in London, England, in addition to our state of the art managed service center in Bucharest, Romania.


    Microsoft Server 2008R2 & 2012R2, Active Directory, Group Policy, PowerShell
    Microsoft Office, Exchange, SharePoint, SQL, IIS, Office 365, RDS/RDSH (Terminal Services)
    Virtualisation, VMware, Hyper-V, App-V.
    Backup solutions : Symantec, backup manager, Veeam, Asigra or any such backup solution.
    Mail Filtering service Engine : Message labs, GFI essentials etc.
    Networking, Cisco, TCP/IP, LAN/WAN, switches, routers, firewalls
    Excellent troubleshooting skills
    Windows Operating Systems, particularly Windows 7, Linux and/or Apple a plus.
    Office 2013/365
    Networked printer experience (queue creation, server maint, etc.) a plus.
    Good Communication Skills in English (verbal and written
    Attention to detail and accuracy in communication and record keeping.


    • Deskside and Telephonic support
    • VOIP System.
    • Demonstrable experience of troubleshooting Virtualisation and Windows server issue's.
    • Demonstrable experience of troubleshooting PC hardware and software (e.g. Microsoft Office)
    • Demonstrable experience of providing remote support
    • Demonstrable experience in a desktop ICT customer support role
    • Swapping out faulty computer peripherals
    • Troubleshooting hardware and software issues
    • Liaising with support companies regarding supported items
    • Auditing ICT equipment
    • Re-imaging PCs


    Provides prompt and professional service to internal users.
    Determines root cause and/or employs workaround for client computers, peripherals, and mobile devices.
    Keep track of work progress using Remedy Ticketing System
    Excellent communication skills to explain technical information in a way users can understand.
    Regularly uses and contributes to knowledge library.
    Setup computers, software, and peripheral equipment
    Deploys and troubleshoots mobile devices (phones, laptops, tablets)

    You’re Attitude:
    You care about helping people and resolving problems
    You have a 'can do' mentality. Whatever the problem, you'll get it sorted.
    You're naturally good at building relationships with users and team members.
    You love creating and improving things - when managing and developing our own systems.
    Always do what you say you will do
    Understand what the customer wants to achieve, and help them achieve it
    Work as a team to deliver innovative, efficient technical solutions that meet the customer's needs, on time and to budget.