IBM Internship - Application Support (French Speakers)

Angajator: IBM Client Innovation Center Central & Eastern Europe (CEE)
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 24.03.2017
    Scurta descriere a companiei

    IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.


    The Junior Application Support Specialist role calls for a positive and proactive approach, a clear mind and the ability to work to very high standards and challenging timescales. You should also have a passion for the business and pay great attention to detail.

    In addition, the following will be essential:
    * Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline
    * English language skills: Fluent
    * French language skills : Intermediate – Advanced
    * Java: Basic – Intermediate level
    * SQL: Basic – Intermediate level
    * Unix/Linux: Basic – Intermediate level
    * Analytical thinking
    * Attention to detail
    * Customer focus
    * Excellent verbal and written expression
    * Strong time management skills.


    We are looking for a Junior Application Support Specialist that can support our project team in providing application support for 120+ apps which will be in corrective maintenance. In this role, your contributions and leadership will be vital to providing a high quality user experience to our customers.

    Key Responsibilities
    * Investigate problems with software applications, diagnose root causes, and work on fixing them
    * Identify known errors and problem trends and find permanent solutions
    * Receive and log requests for support from help desk, other service delivery staff and/or users
    * Investigate problems and other requests for support and determine appropriate actions to take
    * Prioritize requests in accordance with agreed criteria
    * Monitor progress of requests for support and ensure users and other interested parties are kept informed
    * Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing work-arounds or enhancements, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation
    * Training regarding IBM as a corporation and IBM Romania - departments & activities;
    * Soft skills training for certain abilities - communication, team work, planning& organizing, presentation skills
    * Common session regarding hardware, software and services and workshops depending on the professional interest of the interns
    * Project tasks in frame of a development project on which interns will need to work together and share information and knowledge with the team members.

    Depending on the demonstrated level of performance, after 3 months of internship all the suitable candidates will be offered the option of a full time position in IBM.