IT HelpDesk with ENGLISH

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Angajator: Automatic Data Processing (ADP) Romania
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 06.12.2016
    Scurta descriere a companiei

    Do you want to be in the business of your success ?
    Join ADP, we provide employer services to 600,000 clients in 78 different countries worldwide, we pay approximately 31 million people around the world each payday.
    At ADP, we have a great story to tell, in a relaxed and friendly environment working on our growth with you, the best professionals .


    Required Skills:
    Microsoft Office tools
    English language – B2 level
    Troubleshooting skills
    Customer service oriented
    Problem solving
    Team player
    Career level: Minimum 1 year working experience


    You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

    Key Responsibilities:
    Advanced Microsoft Access;
    Advanced Microsoft Excel;
    Provide helpdesk support and resolve problems to the end user’s satisfaction;
    Monitor and respond quickly and effectively to requests received through the IT helpdesk;
    Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority;
    Modify configurations, utilities, software default settings, etc. for the local workstation;
    Utilize and maintain the helpdesk tracking software;
    Document internal procedures;
    Assist with onboarding of new users;
    Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any
    additional specialized equipment;
    Install, test and configure new workstations, peripheral equipment and software;
    Report issues to the Service Desk for escalation;
    Manage PC setup and deployment for new employees using standard hardware, images and software.

    Alte informatii

    Reporting Relationships:
    Organization: Automatic Data Processing Romania
    Supervisor: IT Manager, Bucharest
    Location: Bucharest, Romania