Technical Service Specialist

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Employer: Crosswork
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Iasi
  • Updated at: 10.02.2017
    Remote work: On-site
    Short company description

    Crosswork este o companie de recrutare la nivel national, cu birouri in Bucuresti si Iasi, ce ofera atat servicii de recrutare cat si de munca temporara si administrare de personal.

    Requirements

    • University degree, preferable “Faculty of Computer Science“ ,“Automatics and Computers“, “Mathematics – Computer Science“, “FEAA Business Information“
    • Good know-how regarding Microsoft Windows, usage of common office PC applications and commonly used internet browsers
    • Familiar with log files investigation for solving issues on different Operating Systems
    • Knowledge of XML, HTML
    • Knowledge of SQL commands
    • Basic knowledge of data transfer protocols (HTTP(S), (S)FTP), encryption and electronic signatures
    • You enjoy working with and for our customers and have experience in support jobs
    • Ability to work with multiple applications and platforms
    • Documentation skills (define procedures, workflows, processes)
    • Ability to learn quickly and efficiently new products and tools
    • Good communication skills
    • Fluent in English written and verbal

    Job responsibilities require excellent problem solving skills. Familiarity with processes of ERP systems, travel management, purchase management or invoice automation is an advantage as well.

    Responsibilities

    Your areas of responsibility will include:

    • Monitor the customer data in production environment
    • Monitor and ensure the correct functionality of all our production environments
    • Lead, facilitate and coordinate synchronized releases by using various deployment mechanisms
    • Ensure high quality for all solutions provided and all changes done in production environment
    • Replicate and investigate customer issues in a test environment
    • Communication to Service Desk and other departments
    • Identify and manage risks in a proactive manner
    • Incident management
    • Deliver clear and fast response to all assigned incidents and tasks
    • Bug reporting
    • Identify areas of improvement on application level
    • Technical problem solving
    • Classification and resolution of support requests via own help-desk ticketing system
    • Contribution to the improvement of internal processes and routines

    Other info

    Benefits:

    • Attractive salary package;
    • Meal tickets;
    • Health insurance;
    • Team building events;
    • Working with a great team in a welcoming office environment located in Palas;
    • Significant development opportunities within the company.

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